Privacy Policy

1. Introduction

The Unicorn Equestrian Trust ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.

We are a registered charity in England & Wales (Charity No. 1148612) and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number when you submit an enquiry form
• Usage Data: Information about how you use our website, including pages visited and time spent
• Technical Data: IP address, browser type, device information collected through cookies

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide information about our facilities and services
• Process bookings and reservations
• Improve our website and services
• Send you updates about our charity's activities (only with your consent)
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent: Where you have given explicit consent for us to process your data
• Contract: Where processing is necessary to fulfil a booking or service agreement
• Legitimate Interests: Where we have a legitimate business reason to process your data
• Legal Obligation: Where we are required by law to process your data

5. Data Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except where necessary to provide our services or as required by law. We may share data with trusted service providers who assist us in operating our website and conducting our business.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses secure encryption (SSL/TLS) to protect data transmission.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for 3 years, after which it is securely deleted.

8. Your Rights

Under UK GDPR, you have the following rights:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests or direct marketing

To exercise any of these rights, please contact us using the details below.

9. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

11. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.